Shipping policy

Shipping Policy 

Thank you for supporting independent literature. Because we are a small press, our fulfillment process is handled by a small, dedicated team rather than a massive automated warehouse. Please review our shipping practices and timelines below. 

1. Processing & Handling Times

* All orders are typically processed and packed within 2 to 4 business days.
* We do not ship orders on weekends or major holidays.
* During new book launches, pre-order distributions, or holiday seasons, processing may take up to 5 to 7 business days. We appreciate your patience.

1. Domestic Shipping Rates & Estimates
Shipping charges for your order are calculated and displayed at checkout. We primarily use the United States Postal Service (USPS) to keep shipping costs affordable for our readers.

* Economy Shipping is by Media Mail (USPS): Estimated 5 to 8 business days for delivery. 

  * Note: Media Mail is highly cost-effective for heavy printed books, but it can occasionally experience carrier delays. Content is subject to USPS postal inspection.

Delivery timelines are estimates provided by the carrier and are not strictly guaranteed. 

1. Pre-Orders
If your order includes a pre-order title alongside an in-stock title, the entire order will ship together once the pre-order book is available. If you would like the in-stock book to arrive earlier, please place two separate orders.
2. Shipment Confirmation & Tracking
You will receive a shipment confirmation email containing a tracking number once your order leaves our office. Tracking information may take up to 24 hours to update on the carrier's website.
3. Customs, Duties, and Taxes (International Orders)
We ship internationally to select countries. Futurepoem Inc. is not responsible for any customs fees, duties, or import taxes applied to your package upon arrival. All fees imposed during or after shipping are the sole responsibility of the customer.
4. Lost or Damaged Shipments
If your book arrives damaged in transit, please contact us at info@futurepoem.com within 7 days of delivery with your order number and a photo of the damage so we can send a replacement copy.

If your tracking status shows "Delivered" but you cannot locate your package, please check with neighbors or your local mail carrier before contacting us. We are not responsible for packages stolen after confirmed delivery.